Capital One Settlement, Claim Due Date, Payment~New Updates

In 2019, Capital One experienced a significant cyberattack, affecting approximately 98 million U.S. customers. This breach led to unauthorized access to the personal information of these customers. Capital One established a Settlement Fund totaling $190 million to address the repercussions of this data breach. This settlement aims to provide relief and compensation to those affected.

A critical aspect of this settlement is the eligibility criteria for claims. Suppose you were among the 98 million customers whose personal information was compromised. You might be eligible for a part of the settlement in that case. The final approval for this class-action settlement was given in 2022.

Capital One has also included Identity Defense Services for all Settlement Class Members to offer further support. These services, encompassing dark web monitoring and credit monitoring, are accessible for at least three years, ensuring ongoing protection and support for those impacted by the data breach.

Critical dates associated with this settlement were:

• July 7, 2022: Deadline to Exclude Yourself from the Settlement.
• July 7, 2022: Deadline to Object to the Settlement.
• September 8, 2022: Date for final approval of the settlement.
• September 30, 2022: Deadline for eligible individuals to file claims for out-of-pocket losses and lost time.

Understanding the Capital One Class Action Settlement

The Capital One Data Breach Class Action Settlement stems from a significant data breach announced in July 2019. This legal action was proposed against Capital One Financial Corporation and its entities, as well as Amazon.com, Inc., and Amazon Web Services, Inc., which were collectively the defendants in the case. The breach involved unauthorized access to personal information due to Capital One’s alleged negligence in securely storing sensitive data.

Eligibility for the Settlement:

• Who: The settlement encompasses customers whose data was compromised in the 2019 hack of Capital One’s systems.
• Compensation: Eligible individuals can claim compensation for out-of-pocket losses, and lost time, and are entitled to Identity Defense Services and Restoration Services for at least three years.
• Additional Measures: Besides direct compensation, the settlement mandates changes in business practices for improved information security.

Capital One agreed to pay $190 million to resolve the lawsuit filed by customers affected by the breach. This settlement underscores the importance of data security and the implications of its breach for both consumers and corporations.

How to Claim Your Capital One Settlement

How to Claim Your Capital One Settlement: A Step-by-Step Guide

1. Filing a Claim Online: To initiate your claim, visit www.CapitalOneSettlement.com or use the “Claim Payment” link in any email from ‘EpiqPay’.
2. Required Information: You will need the Unique ID and PIN provided in the notice sent by Capital One via mail or email. If you haven’t received a notice or have misplaced it, contact the Settlement Administrator at 1-855-604-1811 for assistance.
3. Important Deadlines:
   • Claim Filing Deadline: The deadline to file claims was September 30, 2022.
   • Payment Initiation: The settlement administrator began issuing payments on September 28, 2023.
4. Documentation: No original documents should be sent to the Settlement Administrator at P.O. Box 4518, Portland, OR 97208-4518.
5. Claim Amount and Payment Method: Eligible customers could receive approximately $707. If you are unable to claim your digital payment, a check payment will be issued 2-4 weeks after the period to claim the digital payment expires, which was on November 27.
6. For Unclaimed Digital Payments: Unclaimed digital payments will be converted to check payments after the claim period for digital payments ends.

The settlement offers compensation for eligible individuals for out-of-pocket losses and lost time. Additionally, Identity Defense Services, including dark web and credit monitoring, are available for at least three years to all Settlement Class Members.

Capital One Settlement Payment Dates and Details

Capital One Settlement Payment Dates and Details

• Timeline for Settlement Payout:
  • Settlement Approval: The court approved the settlement in February 2022.
  • Claim Filing Deadline: Eligible customers were required to file their claims by September 30, 2022.
  • Payment Initiation: The settlement administrator began issuing payments to eligible claimants from September 28, 2023, onwards.
• Checking Settlement Payment Status:
  • To check the status of your settlement payment, you can contact the Capital One Settlement Administrator at 1-855-604-1811 or email at info@CapitalOneSettlement.com.
  • If you have received a payment or reminder email from EpiqPay, you can click the “Claim Payment” link to claim your settlement payment. The expiry date for claiming the payment was November 27, 2023.
  • The official website for detailed information and status updates is www.capitalonesettlement.com.

This timeline and these procedures were set in place to ensure an organized and efficient distribution of the $190 million settlement funds, following the data breach incident that Capital One faced in 2019

Completing the Capital One Settlement Claim Form

To complete the Capital One Settlement Claim Form, claimants were required to follow these instructions:

1. Accessing the Claim Form: The claim form was available on the official settlement website, www.capitalonesettlement.com, under the ‘Documents’ section. Claimants could file a claim online or print and mail the form to the settlement administrator.
2. Filling Out the Form: The online claim required a Notice ID for submission. Claimants had to provide information regarding their Identity Defense Services, Out-of-Pocket Losses, and/or Lost Time.
3. Avoiding Common Mistakes: It was crucial to submit the form before the deadline and to provide accurate and complete information. Claimants needed to provide a valid email address for correspondence and ensure all required sections of the form were filled out correctly.

Unfortunately, the claim filing deadline was September 30, 2022, and the website is no longer accepting claim submissions. Those who filed a claim, they could check their payment status via email communications from EpiqPay or by contacting the settlement administrator. It’s important to note that any claim submitted after the deadline or without the required information would not have been accepted​

Navigating Epiqpay: The Settlement Administrator’s Role

EpiqPay plays a pivotal role in the Capital One settlement process, serving as the digital payment platform for distributing class action settlement payments. Here’s how it operates and how you can contact EpiqPay for assistance:

1. Role of EpiqPay:
   • Payment Distribution: EpiqPay is responsible for sending settlement payments to claimants. The platform streamlines the payment process by offering various digital payment options, including Amazon, Mastercard, and PayPal.
   • Efficiency and Security: EpiqPay’s system features real-time tracking of claimant email receipts and monitoring of email interactions. It provides a secure website for claimants to access their payments, eliminating the need for physical checks and reducing postage expenses.
2. Contacting EpiqPay for Assistance:
   • Email and Phone: For questions related to the Capital One settlement, claimants can contact the Settlement Administrator at info@CapitalOneSettlement.com or by calling 1-855-604-1811 (Toll-Free).
   • Mailing Address: Alternatively, inquiries can be sent by mail to Capital One Data Breach Class Action Settlement Administrator, P.O. Box 4518, Portland, OR 97208-4518.
   • Official Website: Additional contact information and details about EpiqPay can be found on Epiq’s official website at https://www.epiqglobal.com/en-us/contact.

EpiqPay’s involvement in the Capital One settlement underscores its commitment to providing a streamlined, efficient, and secure method for managing and distributing class action settlement funds​

What Happens to Unclaimed Digital Payments?

In the case of the Capital One settlement, unclaimed digital payments are handled in a specific and streamlined manner:

1. Process for Unclaimed Settlements:
   • If a claimant misses the window to claim a digital payment from the settlement, there is no cause for concern.
   • According to the settlement’s website, unclaimed digital payments, after the claim period ends, are not forfeited or left unaddressed.
2. Management and Redistribution of Unclaimed Funds:
   • Conversion to Physical Checks: Unclaimed digital payments are automatically converted into physical checks.
   • Distribution Timeline: These checks are then distributed within two to four weeks after the expiration of the digital payment claim period.
   • Expiration Date: The period for claiming digital payments expired on November 27, 2023.

This approach ensures that all eligible claimants have the opportunity to receive their settlement, even if they missed the initial digital payment claim period

Capital One’s Response to the Data Breach

Capital One’s response to the 2019 data breach involved immediate action and long-term measures:

1. Immediate Measures:
   • Capital One quickly fixed the issue and collaborated with federal law enforcement, leading to the capture of the individual responsible for the data breach.
   • The company stated that the government believes the stolen data was recovered and not used for fraudulent purposes or shared.
2. Future Precautions:
   • In response to the breach, Capital One has heavily invested in enhancing its cybersecurity infrastructure.
   • The company has integrated lessons learned from the incident to strengthen its cyber defences further.

Additionally, Capital One faced regulatory consequences. The Office of the Comptroller of the Currency (OCC) imposed an $80 million penalty on the company for failing to adequately manage risk as it transitioned to cloud-based operations. The OCC also required Capital One to overhaul its operations to ensure proper cybersecurity measures, particularly in cloud storage, and to submit these plans for review

Legal Insights: The Capital One Lawsuit Settlement Explained

The Capital One lawsuit settlement, following a data breach, involves several key points:

• EpiqPay: It’s the official digital payment platform for Epiq Class Action & Claims Solutions, Inc., facilitating easy and secure payments for eligible individuals.
• Claiming Payments: Claiming EpiqPay payments involves clicking a ‘Claim Payment’ link in the email before the expiration date, leading to a payment dashboard to select the preferred payment method.
• Alternative to Digital Payment: If digital payment is not claimed, paper checks are issued 2-4 weeks after the digital payment claim period expires (November 27, 2023)​​​​​​.
• Name Change Issues: For name changes, copies of relevant documents (e.g., marriage certificate, divorce decree) should be sent to the Settlement Administrator for reissuing payments.
• Technical Issues: If technical issues are claiming digital payments, paper checks are sent after the digital payment period expires​.

Resources for Affected Capital One Customers

The Capital One cyber incident in 2019 resulted in the compromise of personal information from millions of individuals. Here are key FAQs and resources for affected customers:

• Settlement Details: A U.S. federal court preliminarily approved a class action settlement on February 7, 2022. For more details, visit
• Impact of the Incident: Approximately 100 million individuals in the U.S. and 6 million in Canada were affected. Compromised data included names, addresses, phone numbers, email addresses, dates of birth, self-reported income, credit scores, credit limits, balances, and payment history​​​.
• Notification and Protection: Capital One has directly notified affected individuals and offers two years of free credit monitoring and identity protection at no cost​​​.
• How to Know if Impacted: Affected U.S. individuals have been notified by mail if their Social Security numbers or linked bank account numbers were accessed. Canadian customers can find more information at www.capitalone.ca/facts
• Security Measures Post-Incident: Capital One has strengthened its cybersecurity measures and fraud detection systems to protect customers from unauthorized actions

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